PRIVACY POLICY

WHO IS THE DATA CONTROLLER?

• PERSON RESPONSIBLE FOR THE PROCESSING of your data is: NEWGARDEN SPAIN, S.L.
• VAT NUMBER: B98434665
• Postal Address: Francia, 5 – 15. Pol. Ind. Las Salinas de Alhama, 30840, Alhama de Murcia, MURCIA
• E-mail: [email protected]

WHAT KIND OF DATA DO WE PROCESS?

Depending on the products, services or functionalities that you wish to enjoy at any given time, we will need to process certain data or others. In general, this data will be, depending on the case, the following:

• Your identification data (For example: Your name, surname, language, country from which you interact with us, contact details, etc.).
• Financial and transactional information (For example: Your payment or card details, information about your purchases, orders, returns, etc…).
• Connection, geolocation and navigation data (in case you interact with us from your mobile phone, for example).
• Commercial information if you are subscribed to our newsletter.
• Data about your tastes and preferences.
• Academic and professional data.

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the website, we will mark some fields as compulsory, as they are data that we need in order to provide you with the service or give you access to the functionality in question.

Please note that if you choose not to provide us with these details, you may not be able to complete your registration as a user, or you may not be able to take advantage of those services or functionalities.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

1. For the development, fulfilment and performance of the Sale and Purchase Agreement.

This purpose includes the processing of your data primarily to:

• To contact you in relation to updates or informative communications related to the products purchased, including sending quality surveys on the products supplied.
• Manage the payment of the products you purchase, regardless of the means of payment used.
• To activate the necessary mechanisms in order to prevent potential fraud against you and ourselves during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction.
• To manage possible returns once you have made a purchase and to manage requests for information about the availability of different products.
• To invoice and to make available to you the tickets, invoices and any other document accrediting payment in respect of the purchases you have made on our Platform.

2. To attend to the requests or requests that you make through the different means incorporated into our Platform.

We only process the personal data that is strictly necessary to manage or resolve your application or request.

3. For marketing purposes.

Insofar as you subscribe to our Newsletter, your personal data will be used for the periodic sending of company newsletters.

You must remember that you can unsubscribe from the Newsletter at any time and free of charge by contacting NEWGARDEN SPAIN, S.L. at the e-mail address [email protected].

4. Usability and quality analysis to improve our services (Cookies).

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand the way in which users interact with our Platform and thus be able to make improvements to it. We also occasionally carry out quality actions and surveys to find out the degree of satisfaction of our customers and users and to detect areas where we can improve.

5. Participation in the organisation’s personnel processes.

If you share your CV, we will keep your data for the organisation’s selection processes.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process them, thus we will find different legal bases under the following purposes:

1. Development, fulfilment and performance of the purchase contract.

The processing of your data is necessary for the performance of the purchase contract that binds us with you. We understand that the processing of this data is positive for all parties involved in the payment of a purchase and in particular for you as it allows us to put in place appropriate measures to protect you against fraud attempts by third parties.

2. Customer Service.

We consider that we have a legitimate interest in dealing with the requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial to you insofar as it allows us to attend to you properly and resolve the queries raised. When you contact us, in particular, for the management of incidents related to the product purchased through the Platform, the processing is necessary for the execution of the purchase contract. When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services, which is necessary for the execution of the contract of sale.

 

3. Marketing.

The legitimate basis for processing your data for marketing purposes is your consent.

For example, when you agree to receive personalised information by various means, when you consent to receive a newsletter, or when you agree to the legal basis for participating in a promotional action.

In order to show you personalised information, we consider that we have a legitimate interest in profiling the information we have about you (browsing, preferences or purchase history) and the personal data you have provided us with such as age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to improve your user experience and access information in accordance with your preferences.

 

4. Usability and quality analysis.

We consider that we have a legitimate interest in analysing the usability of the Platform and the degree of user satisfaction, as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.

5. Recruitment.

The basis of legitimacy to process your data for recruitment purposes is the consent you give.

FOR HOW LONG WILL WE KEEP YOUR DATA?

1. Development, fulfilment and execution of the purchase contract

We will process your data for the time necessary to manage the purchase of the products or services you have purchased and then 1 year to avoid possible errors or misunderstandings. On some occasions, we will only process some data until the moment you decide, as is the case of the payment data (credit card) that you have asked us to store for possible future purchases.

2. Customer service.

We will process your data for as long as it is necessary to deal with your request or request.

3. Marketing.

We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions we will keep your data for a period of six 6 months from the end of the action.

Regardless of the fact that we process your data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep your data duly stored and protected for as long as any liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the statute of limitations has expired in each case, we will proceed to delete the personal data.

 

4. Recruitment.

Data relating to the processing for recruitment purposes will be kept by us for one year.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfil the purposes indicated in this Privacy Policy, it is necessary for us to give access to your personal data to third parties who provide us with support in the services we offer you and which are detailed below:

• NEWGARDEN SPAIN, S.L. in the event that you subscribe to our newsletter.
• Financial entities
• Technological service providers
• Logistics, transport and delivery service providers and collaborators.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights.

You may exercise these rights free of charge by sending us an e-mail to our address [email protected], simply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity. In particular, regardless of the purpose or legal basis on which we process your data, you have the right to:

• Ask us for access to the information we hold about you.
• Pedirnos que rectifiquemos los datos de los que ya disponemos. Tenga en cuenta que, al facilitarnos activamente sus datos personales por cualquier vía, garantiza que son ciertos y exactos y se comprometes a notificarnos cualquier cambio o modificación de los mismos.
• Ask us to rectify data we already hold about you. Please note that by actively providing us with your personal information in any way, you warrant that it is true and accurate and you undertake to notify us of any changes or modifications to it.
• Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have previously informed you, or to the extent that we no longer have the legitimacy to do so.
• Moreover, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

COMMUNICATIONS AND ELECTRONIC MESSAGING

Our policy regarding the sending of information by telematic means (e-mail, instant messaging, etc.) is limited to sending only communications that we consider to be of interest to our users and interested parties, in relation to the functions and activity of the company, or that you have consented to receive.

If you prefer not to receive these messages, when they are of a promotional or informative nature, we will offer you the possibility of exercising your right to cancel and renounce the receipt of these messages, in accordance with the provisions of Title III, article 22 of Law 34/2002 of Services for the Information Society and Electronic Commerce.

The messages implicit in the development of our business activity will have a predetermined confidential nature in the information and data exchanged between sender and recipient, subject to the corresponding confidentiality agreements or legal obligations that may exist in this regard.

All data processing related to the sending of communications will be subject to the present privacy terms set forth herein, as applicable in each case.

CHANGES TO THE PRIVACY POLICY

We may change the information contained in this Privacy Policy from time to time. If we do so, we will notify you by various means through the Platform, or we will notify you at your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, if appropriate, object or unsubscribe to any service or functionality.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.

NEWGARDEN SPAIN, S.L. will process your personal data to manage your registration as a user, manage the purchase of products, deal with your queries, as well as, if you wish, to send you our personalised communications. You can exercise your rights of access, rectification, deletion and portability of your data, of limitation and opposition to their processing, as well as not to be subject to decisions based solely on the automated processing of your data, where appropriate, at the email address [email protected].

We recommend that you read the privacy policy before providing us with your personal data.